Frequently asked questions

Answers to common questions about Globagift for merchants.

Short answers to the questions merchants ask most often. If you can't find what you need, contact [email protected].

General

Getting started and onboarding

Gift card products

Selling online

Selling and redeeming in store

Redemptions and reporting

Settlement and payouts

Team and account security

Information

View your legal entity, tax identifiers, and brand presence.

Troubleshooting

Diagnose and resolve common issues across onboarding, products, selling, and access.

Frequently asked questions

What is Globagift?

What is the difference between a gift card and a refund card?

What type of cards are supported?

How do I sign up?

What documents do I need to provide?

How long does approval take?

What happens after I submit my application?

Can I save my application and finish it later?

How do I check the status of my application?

How do I create a gift card product?

What can't I change after creating a product?

What are the image requirements for a card design?

What is the difference between fixed and flexible pricing?

Why is my new product showing as 'awaiting approval'?

How do customers buy gift cards online?

How do I add the gift card module to my website?

Do online payments go through my own site?

How do I sell a gift card in store?

How do I choose which location or till a sale is recorded against?

Can a customer use only part of their gift card balance?

How do I check a card's balance?

Where can I see redemption activity?

What do the redemption statuses mean?

Can I export my sales and redemption data?

Why don't I see a Sales (or Redemptions) tab with full data?

What is settlement?

Do I get paid on sale or on redemption?

What do the settlement statuses mean?

What is the difference between gross, fee, and net payout?

How do I add a team member?

What team roles are available?

Why did my team invitation expire?

How do I secure my account?

I forgot my password. What happens when I reset it?

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