Redemptions

The Redemptions view shows payment status and processor references for every redemption, whether made online or in-store via POS. It reflects redemption activity itself, not your settlement payout status.

Summary

At the top of the page:

• Total redemptions: count of redemptions, all time.
• Total redeemed: total value processed, all time.
• Successful redemptions: total successful value, with the count of failed records noted alongside it.

Redemption log

A table of individual redemptions, newest first, with:

• Redeemed at: date and time.
• Gift card ref: a masked reference to the card used.
• Store / location: which store or POS terminal the redemption was made at.
• Device / POS: the channel, for example POS.
• Redemption status: Full (fully redeemed), Partial (some balance remains on the card), or Failed.
• Redeemed: the amount redeemed in this transaction.
• Remaining: the balance left on the card afterwards, if any.

Use the search field to filter by card reference, location, or transaction reference, and the status/outcome dropdowns to narrow the list further, then select Apply.

Redemption details

Selecting View on a row opens a detail panel with:

• Redemption ID, redeemed at timestamp, and channel.
• Status: a status badge (Full/Partial) plus an outcome badge (Succeeded/Failed), with a short plain-language summary.
• Amounts: the original bill amount, the amount redeemed, and the remaining balance on the card.
• Store / location and its store ID.
• References: the masked gift card reference and the external transaction ID, both copyable.